Refund Policy

01 Our 7-day refund window

If you subscribe to a paid plan on BatteryMIS (Student or Expert) and are not satisfied for any reason, you can request a full refund within 7 calendar days of your first payment for that plan.

This applies to your first subscription to a plan. The window starts from the date and time of your payment, not the date you first used the platform.

After 7 days, we cannot process a refund for that subscription period. This is because we need to protect the integrity of the platform and ensure fair access for all users.

02 How to request a refund

To request a refund, contact us within the 7-day window using one of the options below. Please include your registered email address and the reason for the request so we can process it quickly.

• Email: contact@batterymis.com
• WhatsApp: +91 81100 13400

We aim to acknowledge all refund requests within 2 working days and complete the refund within 7-10 working days depending on your payment method and bank.

You do not need to justify your reason in detail. A short note like "the platform is not what I expected" or "I signed up by mistake" is enough. We will not argue with you or make you jump through hoops.

03 Where the refund goes

We process all refunds through Razorpay, our payment gateway. Razorpay only does source refunds - meaning the money always goes back to the exact payment method you used when you subscribed. There is no way to redirect it elsewhere.

• UPI payments are refunded to the VPA (UPI ID) used at the time of payment.
• Card payments are refunded to the same card.
• Net banking payments are refunded to the same bank account.

There are two refund types depending on the situation:

• Normal refund - Standard processing time of 5-7 working days from when we initiate it. This is the default for all approved refund requests.
• Instant refund - Credited almost immediately. We use this where available, though it can occasionally fail due to bank or account-related issues on your end, in which case a normal refund is initiated instead.

Once a refund is processed, Razorpay generates a UTR (Unique Transfer Reference) number. If you ever need proof that a refund was completed - for a bank dispute or chargeback - this UTR serves as the official confirmation. Write to us at contact@batterymis.com and we will share it with you.

If you have not received your refund after 10 working days of our confirmation, please check with your bank first. If they cannot trace it, write to us with your registered email and we will raise it with Razorpay.

04 When we can refuse a refund

We reserve the right to decline a refund request in the following situations:

• The refund request is made after the 7-day window has passed.
• A significant portion of the paid content has been consumed - for example, more than 50% of a level's lessons completed or certificate issued.
• The same user has requested a refund for the same plan previously.
• We have reasonable grounds to believe the refund request is part of a pattern of abuse - for example, subscribing, downloading content, and then requesting a refund repeatedly.
• Your account has been suspended or terminated for a violation of our Terms of Service. Users whose accounts are banned are not eligible for refunds.
• The subscription was purchased through a promotional offer or discount where refund eligibility was explicitly excluded at the time of purchase.

05 Renewals and cancellations

All BatteryMIS paid subscriptions renew automatically on the 10th of every month. This is a fixed billing date - it applies to all subscribers regardless of when you originally signed up.

If you want to cancel, you must do so before the 10th. Cancellations made on or after the 10th apply to the following month - you will still be charged for the current cycle and access continues until the end of it.

You can cancel at any time from your account dashboard. It takes effect from the next billing cycle with no further charges. Your access continues until the end of the period you have already paid for.

Renewal charges are not refundable. Once the 10th passes and your subscription renews, that month's payment cannot be refunded under the standard policy.

If you forgot to cancel and the renewal charged on the 10th - contact us within 48 hours of the charge at contact@batterymis.com or on WhatsApp. We will look at it and help where we reasonably can. After 48 hours, renewal refunds are at our sole discretion.

06 Plan downgrades

If you downgrade from Expert to Student plan, or from any paid plan to the free Starter plan, no refund is issued for the difference in price. The downgrade takes effect at the start of your next billing cycle.

You will continue to have access to your current (higher) plan until the end of the period you paid for.

07 Technical failures on our side

If a significant technical issue on our end prevents you from accessing the platform or core features you paid for - and the issue persists for more than 48 hours without resolution - you may be eligible for a proportional credit or refund even outside the standard 7-day window.

This applies to things like platform-wide outages, payment processing errors that result in duplicate charges, or features being completely unavailable due to a bug on our side. It does not apply to temporary slowness, individual feature bugs that do not affect the core platform, or issues caused by your own device or internet connection.

To report a technical issue, email us at contact@batterymis.com with details of what is not working. We will investigate and get back to you within 2 working days.

08 GST on refunds

All BatteryMIS subscription prices include 18% GST as charged under Indian tax law. A GST-compliant invoice is issued by Pranava Technologies for every payment.

When a refund is processed, the GST amount included in the original payment is also refunded in full. We will issue a credit note against the original invoice as required under GST regulations.

If you need a copy of your invoice for any reason - whether for expense claims, GST input credit, or anything else - write to us at contact@batterymis.com and we will send it to you within 2 working days.

09 Contact us

For any refund request or billing question, reach us through the channels below. Please include your registered email and a brief description of your issue.